Your Complete Workhuman Review (Pros, Cons, and More)

Employee recognition is a hot topic in the business world, and for good reason. Research shows that investing in employee recognition reduces attrition and improves performance. A good recognition program can lead to a 14% increase in engagement, productivity, and performance. 

One software that promises to boost your employee recognition and satisfaction is Workhuman. This cloud-based software offers a variety of features to help recognize and celebrate your employees.

Before choosing your employee recognition platform, you must fully understand your options. Let’s look at what Workhuman offers and its pros and cons so that you can make the right choice for your company. 

Workhuman Review: An Overview

Workhuman started from the basic idea that people do their best work when they feel seen. They set out to create an employee management platform for recognition and appreciation. And research supports this approach, with one survey finding that 46% of Americans had left a job because they felt unappreciated.

The platform has over 7 million users in 180 countries and is available in 34 languages. It uses a data-driven approach and incorporates AI to boost personalization and aid in problem-solving.

Workhuman focuses on social recognition, providing many ways to acknowledge an employee's work. To help build company culture, Workhuman favors public recognition rather than private interactions with an employee. 

Another exciting aspect is that Workhuman draws attention to significant life events that don’t make it onto official calendars. Celebrating birthdays and giving welcome gifts is standard practice, but what about celebrating getting a new puppy or running a marathon?

Workhuman can capture a wide range of data for more personal recognition across diverse events. The more tailored the employee appreciation is, the more seen your employee will feel.

The Main Features Of Workhuman

Analytics

Workhuman captures data from every employee interaction. This includes everything from feedback and congratulations to which links don’t get clicked on. As a result, it offers a vast insight into your company. Workhuman gathers user data from millions of people globally and uses it to improve its features continually.

Not only does Workhuman provide detailed analytics, but it also uses the data to provide actionable insights. Workhuman iQ is an AI-power tool that synthesizes large amounts of data and provides an understandable summary using natural language processing (NLP).

Workhuman iQ helps you to identify pain points and suggest solutions to problems. It can also highlight retention insights and obstacles to a strong company culture. 

Inclusion Advisor

One of Workhuman’s most significant selling points is its Inclusion Advisor, a tool developed by both AI and psychologists to help identify bias. The inclusion advisor can pick up on subtle unconscious bias or poor phrasing.

When complimenting one team member, you can accidentally put down another, and this is the sort of thing that the Inclusion Advisor will catch. 

This promotes organic change as managers realize how their language could be more inclusive. Research has consistently shown that DEI is important for employee retention, making this a helpful feature. 

Conversations

Another interesting aspect of Workhuman is its Conversations feature. This is a single place where you can see all the interactions with one employee. Their congratulations, rewards, and feedback are compiled in a single location.

This allows you to assess progress accurately and helps with mentorship. By having this overview, you can keep track of everything related to that employee. As a result, you can connect more authentically with them. 

When we think about employee recognition and gifting, we sometimes forget the power of a simple thank you to show your appreciation. The Conversations feature makes keeping track of this easier while also fostering an environment for coaching. 

Workhuman Store

Having a gifting storefront is a vital part of any employee recognition software. The Workhuman Store offers an impressive variety of rewards. 

There are items from several major brands, various experiences, and even options for charitable contributions. This means that it is simple for employees to find something that appeals to them. 

Because of Workhuman’s data capture, you will gain insight into what employees choose to do with their rewards.

Expert Consulting

A unique feature of Workhuman is that it offers expert consulting as one of its services. Workhuman sees itself as your strategic partner instead of just being an employee recognition platform.

It provides strategic advice using its AI analytics with industry experts and HR professionals. It leverages both technology and real-world experience to provide the best support.

This consulting focuses on how to improve ROI in your efforts, particularly around employee recognition and engagement. 

The Pros And Cons Of Workhuman

✅ Pros

✅ Ongoing DEI: Too often, DEI efforts are limited to occasional presentations. With the Inclusion Advisor, Workhuman integrates inclusivity into everyday interactions. 

✅ Continuous feedback: Workhuman is designed to encourage continuous feedback, rather than irregular reports. This helps to keep employees more engaged and promotes professional development. 

✅ Expert consulting: Offering strategic business advice on top of its employee recognition program is a significant pro of Workhuman. 

✅ Modern solution: Workhuman is a fresher offering than outdated modes of recognition, such as generic emails and boring rewards. 

✅ Diverse award categories: There is a wide array of awards you can choose from so that you can find something suitable for any employee. 

✅ User-friendly interface: The platform is user-friendly and easy to use. This makes it easy to implement and adopt. 

❌ Cons

❌ Integrations: Workhuman offers integrations with Microsoft Team, Microsoft Outlook, Slack, Yammer, and Workday. However, this is a limited set of integrations, especially compared to competitors.

❌ Tedious staff additions: Because of its limited integrations, you may need to input each staff member manually, rather than syncing with your existing platform. 

❌ Customer service: Workhuman’s customer service is inconsistent, and it can be hard to get issues resolved.

❌ Inconsistent points: Workhuman uses a points system that then translates into a dollar value for their store. However, the exchange rate is not consistent, and you can lose unused points. 

❌ No reminders: There is no built-in reminder system monitoring the frequency of recognition, meaning that you have to keep track manually.

❌ No swag store: A popular form of employee recognition is providing company swag, and Workhuman does not have a built-in way to do this unlike some of its competitors. 

❌ Expensive items: Items in the Workhuman store are sometimes more expensive than they are at other retailers and can be temporarily unavailable when stock shortages occur. 

Who Is Workhuman Best For?

Worhuman is best for companies looking for a multifunctional tool to handle employee recognition along with other goals. It is especially useful when it comes to ongoing DEI efforts with its Inclusion Advisor. 

Another feature that can benefit companies is the expert consulting that Workhuman provides. This would be a particularly helpful tool for newer companies still finding their feet if they are able to afford Workhuman. 

Workhuman is designed to provide and synthesize vast amounts of data regarding employee recognition. It makes sense if you are planning on investing large amounts of time and energy into employee management. 

Key Takeaways

Workhuman has an impressive suite of features that allow you to take control of managing your employees. It is a good platform when it comes to employee recognition and keeping track of that data. 

However, its limited range of integrations can be an obstacle if you want to add it to your existing tools. In addition, it doesn’t have the option for you to set up company swag for your employees. For an alternative with many of the same benefits but far more integrations, check out PerkUp.

PerkUp offers integrations with several employee directory managers like Quickbooks, BambooHR, JustWorks, Okta, Paycom, and many more. It also offers Amazon Business integration. This means that you can easily start using PerkUp alongside whatever tools you currently use.

With PerkUp, you also get an excellent rewards marketplace and the additional bonus of creating a branded company swag store. 

Something that sets PerkUp apart from its competitors is that its focus is on recognizing employees with digital Visa gift cards, thus providing a massive range of different rewards. Giving employees the flexibility to choose their own rewards helps in making them feel seen and respected. In fact, 68% of employees prefer to choose their own rewards.

So for an employee recognition platform that puts the experience of employees first, book a demo with PerkUp today.