THE PROBLEM

One onboarding kit, everywhere

Sitemate hires into offices across the world, and every new starter should get the same welcome. Building separate kits by region quickly leads to different products, different branding, and a different onboarding experience.

The other challenge is timing. New hires don't start in batches. They join throughout the year, so the kit needs to be ready to ship whenever someone starts, without placing a new order every time.

THE SOLUTION

One kit, stocked across four regions

PerkUp built Sitemate's onboarding kit around items new hires will actually keep using: a YETI bottle, a branded staple tee, a surf cap, and a quarter-zip cadet collar sweatshirt, all customized for Sitemate.

To keep the experience consistent globally, PerkUp stocked the same kit across warehouses in Hong Kong, Australia, the EU, and the US. Wherever someone joins, their onboarding kit ships from the closest warehouse, but the contents stay the same.

THE RESULT

Consistent onboarding from day one

Every new hire now receives the same onboarding kit, whether they're based in Australia, Europe, Asia, or the US. Sitemate manages one onboarding program instead of separate regional versions, while new hires get the same experience wherever they join.

Because the new hire kits are already stocked, they're ready to ship as soon as someone starts.