THE PROBLEM

Limited employee reward options and manual processes

“We were always very limited in what we could send the employees. The managers wanted to be able to reward their teams with the recognition they deserved. ”

Lumen Technologies, a prominent player in the telecommunications industry, was grappling with inefficiencies in its employee rewards system. The pre-existing solution lacked variety in reward options, leading to employee dissatisfaction. Additionally, unspent funds and fees incurred while sending money to employees created financial waste and logistical challenges.

Automating rewards for birthdays and work anniversaries was particularly cumbersome. The process was time-consuming and prone to errors, leaving employees feeling undervalued. This lack of automation hindered Lumen’s ability to maintain consistent and meaningful employee engagement.

THE SOLUTION

Implementing automated rewards with personalization

To address these challenges, Lumen Technologies partnered with a new rewards platform that offered comprehensive automation features and diverse redemption options. The Market Development Manager, Angel Mankowski, was pivotal in implementing this solution. The platform enabled automated work anniversaries and birthday rewards, allowing managers to set up rules for automatic reward distribution.

This new system featured a $10 budget for birthdays and a $20 budget for work anniversaries. Managers and admins received notifications beforehand, providing an opportunity to personalize gift messages. The redemption options were significantly expanded, including virtual or physical Visa cards, Amazon Business Direct Ordering with Prime benefits and discounts, in-app shopping with up to 5,000 products, and thousands of gift cards.

“I think that was pretty big; the whole automated process and how the employees get the message and make it personal instead of just a random email that comes across their Outlook.”

THE RESULT

Enhanced employee satisfaction and manager engagement

Implementing the automated rewards system led to a notable increase in employee satisfaction at Lumen Technologies. The ability to send ad-hoc holiday rewards to hundreds of employees further boosted morale. Automated anniversaries and birthdays required minimal manual effort, streamlining the process and ensuring that all employees felt recognized and appreciated on their special days.

Managers became more engaged with the system, utilizing the customization features to add a personal touch to anniversary and birthday messages. This personalized approach fostered a deeper connection between employees and management, reinforcing Lumen’s commitment to its workforce. The new rewards platform resolved the issues and elevated the company’s employee engagement strategy.

“We increased employees’ engagement and boosted the team's morale. It was really good to have a trustworthy partnership as PerkUp and ensure that everything was smooth sailing.”