Thinking if Reachdesk is a good fit for your company? Confused about the platform’s features, advantages, and downsides? We’ve got you covered! In this review, we’ll take a look at Reachdesk—from its humble beginnings to its main features disadvantages to its best use cases. Let’s dive straight in!

Reachdesk Overview

Reachdesk is a corporate gifting platform built to help revenue-generating teams send personalized gifts and rewards at scale. It allows companies like yours to connect more effectively with prospects, clients, and employees through data-backed campaigns. The platform focuses on digital and physical gifting and swag with strong integrations into marketing and sales tools.

The platform was founded in August 2019 by Alex Olley and Alex Santos, and now has offices in London, New York, and Lisbon.

Main Features

What are the key features that Reachdesk offers? Let’s find out.

Marketing and sales solutions

Reachdesk gives emphasis to its marketing and sales solution, where it can help you build relationships with your key prospects through gifts. For instance, Reachdesk helps you leverage thoughtful gifts during events to create a special experience for your customers and prospects. For sales, the platform utilizes strategic gifting to help your clients or prospects engaged, helping drive renewals, upsells, and/or referrals. Reachdesk also offers account-based marketing and direct mail marketing.

Reachdesk insights 

One of the platform’s main features is Reachdesk Insights, which helps you understand the ROI of your gifting campaigns while also providing you with an in-depth look into your campaign engagement. This feature also allows you to leverage Salesforce to better understand how your gifting efforts affect your pipeline and revenue strategy. Reachdesk Insights also provides benchmarking data, enabling you to compare your gifting performance with that of other Reachdesk clients.

Event logistics

Reachdesk can also help you with your events through its Reachdesk Events Logistics. Through this feature, you will have a team of dedicated event and gifting creative campaign managers who will handle the events processes for you. This includes the creation of gift bundles and landing pages and the  management of swag logistics and virtual experiences.

Pricing

While Reachdesk has no tiers or pricing in its platform, we’ve heard that its annual subscription fees range from $20,000 to $50,000, depending on your gifting needs. Such prices must be taken into serious consideration if you’re planning to choose the platform, as this is on the expensive side.

Pros and Cons

If you’re looking at Reachdesk as your potential gifting partner, here are some advantages and downsides you should consider.

Pros

✅ AI-generated messages: The platform leverages AI to help you with dedicated notes or messages. By using this feature, you can easily craft a message in your recipient’s language that can boost your engagement with them.

✅ eGift cards: In addition to the platform’s gift catalog, Reachdesk also offers eGift card options, which may be best suited for international recipients or giftees who don’t want a physical gift.

✅ SOC 2 Certified: If your company has strict regulations on data protection, then Reachdesk’s SOC 2 certification is one of the features you will appreciate and benefit from.

✅Sustainable approach to gifting: Reachdesk is proactive in ensuring that its general gifting approach is eco-friendly. It has a partnership with Rewards.Earth, works with sustainable vendors, and uses eco-friendly packaging.

Cons

❌ Expensive pricing: Reachdesk’s pricing model is positioned at the higher end of the market, making it less accessible if you’re a startup or a small business. According to users, the platform’s shipping and warehousing costs are very high. Reachdesk also doesn’t publicly disclose its full pricing details, which means you’ll need to engage in sales consultations to obtain pricing information.

❌ Limited products for international recipients: While Reachdesk offers global shipping and gifting, the variety of products available for recipients outside major markets like the US and the UK can be limited. In fact, many users of the platform lament this drawback.

❌ Short list of integrations: Reachdesk supports a relatively limited number of integrations. Although it connects with major systems like Salesforce and HubSpot, if you’re using niche or multiple platforms, you might find its integration options insufficient.

❌ Poor support for events: According to users, Reachdesk’s support for its clients’ events can be inadequate, making such occasions more stressful instead of hassle-free.

Reachdesk is best for…

… teams using gifts for campaigns and marketing efforts 👍

With Reachdesk’s focus on marketing, particularly ABM and direct mail, you can greatly benefit from the solutions and gifts it offers. The platform is also tailored for sending timely gifts that you can use to support revenue-driving strategies, which is especially important if you or your team are focused on pipeline influence and marketing campaigns.

… organizations prioritizing sustainable gifting 👍

One of Reachdesk’s main priorities is its sustainable approach to corporate gifting. As such, if you want to align your gifting practices with your sustainability goals, then Reachdesk can be a good match for you. Its partnership with Rewards.Earth, as well as the usage of eco-friendly packaging, can help reduce the environmental impact of your gifting campaigns.

… enterprises that need advanced reporting and analytics 👍

With Reachdesk Insights, you can have access to very detailed reporting and performance benchmarks that you can use to truly understand the impact of your gifting campaign—marketing or employee-focused. Such a feature also allows you to better measure your employee engagement and see how your gifting efforts can be tied back to revenue outcomes more effectively.

Reachdesk may not be a good fit for…

… start-ups and small businesses with limited budgets or simpler gifting needs 👎

If you’re just starting your business or have limited recipients, then Reachdesk isn’t a good fit for your gifting needs. This is because of its higher price point and platform complexity, which are geared more toward enterprise-scale operations. This also makes it hard to justify for smaller teams or one-off gifting campaigns.

… enterprises looking for more comprehensive integrations 👎

While Reachdesk does integrate with some tools, like Salesforce and HubSpot, its overall integration list is relatively limited. If your organization relies on diverse HR, CRM, or sales tools, this lack of flexibility may create friction or require manual workarounds on an otherwise smooth process.

… businesses requiring transparent prices and fees 👎

On a budget and don’t have time to schedule demos? Or are you simply looking for a corporate gifting platform with transparent fees? Then Reachdesk may not be for you. This is because the platform has its marketplace prices, warehouse rates, and subscription tiers undisclosed on its website. Scheduling a call with Reachdesk’s team and finding out that their prices aren’t suitable for you may just waste your resources.

Reachdesk’s strengths lie in its comprehensive, gifting infrastructure, AI personalization, and detailed analytics. With such features, the platform can be a powerful tool if your campaigns are more revenue-driven. On the other hand, its premium pricing and potential over-complexity, especially for companies with smaller teams, may be a downside.

Looking for better swag solutions? Explore the best Reachdesk alternatives

Compared to PerkUp and other platforms, Reachdesk is much more focused on sales and marketing gifting rather than employee engagement or culture-building. If you want to focus more on employee-focused gifting solutions or both employee and marketing campaigns, check out our list of Reachdesk alternatives.

Reachdesk vs PerkUp, the #1 platform for comprehensive gifting solutions

When it comes to corporate swag solutions, both Reachdesk and PerkUp offer compelling features, but their approaches differ significantly. On one hand, Reachdesk is built primarily for marketing teams running large-scale campaigns, offering gifting tools that support ABM and direct mail. It focuses on campaign-based gifting and analytics, often requiring high annual spend. PerkUp, on the other hand, is a full-scale swag management platform designed to simplify global gifting, company swag, and employee rewards.

If you’re unsure which platform is better suited to your needs, we’ve prepared a detailed comparison of Reachdesk vs. PerkUp. Dive into this side-by-side analysis to see why leading companies like Microsoft and Product Hunt trust PerkUp for their swag and gifting needs.