When you’re looking for a better way to connect with your customers and prospects or recognize your employees, the corporate gifting platform Sendoso may come up during your research.

But with so many gifting platforms on the market, is Sendoso the right fit for your business? How can it help you achieve your corporate gifting goals? If these questions have run through your mind, you’ve come to the right place! Our detailed Sendoso review will cover its features and plans, as well as its pros and cons, and more.

Sendoso Overview

Founded in 2016 by Kris Rudeegraap and Braydan Young, Sendoso is one of the many established names in corporate gifting. The company has built a global presence in the gifting tech space with offices in San Francisco (HQ), Scottsdale, Arizona, and Dublin, Ireland.

Sendoso aims to provide a comprehensive solution for businesses looking to enhance relationships with customers, prospects, and employees through personalized gifting experiences.

Main Features

What makes Sendoso stand out?

Flexible recipient choice

One of Sendoso’s key features is its offer of a flexible recipient experience. Instead of assigning a single gift to your recipient, with Sendoso, you can give them up to 30 options. They can choose the gift they want, swap it for something else, or even donate the gift’s value to charity. Such flexibility helps ensure that you can provide a more personalized experience to your recipient. Plus, it ensures that the swag that your recipient will get is something they actually want and will use.

Integrations

The platform can be integrated with various apps and systems you already use at work. These include Salesforce, HubSpot, Amazon, Gmail, Chrome, and Zapier. With these integrations, you can streamline your gifting process through data sync and inventory management.

Intelligent analytics and reporting

With Sendoso, you can gain insights into your gift-sending campaigns, monitoring metrics and measuring their impact and ROI. You can also track the impact of gifts on your customers’ journeys, their response time, and retention, which could further inform your campaigns.

Focus on marketing campaigns

Sendoso is particularly well-suited if you’re a marketing team running targeted campaigns. This is because of the platform’s focus on ABM (account-based marketing) and sales. For instance, with the platform, you can trigger sends based on campaign activity and track the influence of your gifts on conversion and engagement rates.

Pricing

Sendoso has three pricing tiers with different features you can benefit from. While generally, these prices can differ depending on your needs, we’ve gathered that the lowest price offered by Sendoso for the Essential tier is $20,000 annually. Even with this price point, you won’t have access to the platform’s international capabilities. To do so, you will need to opt for more expensive plans, which can reach as high as $40,000 to $60,000.

Are these prices worth it? Let’s check out each tier’s feature so you can decide for yourself.

Essential

Sendoso’s first tier is called Essential. Under this plan, you can send unlimited On Demand swag and bulk swag to your recipients. This also includes eGifts and your own custom brand shop (or simply, a swag store). However, the fulfillment centers available under this tier are only for domestic sends, meaning if your swag is in Sendoso’s US warehouse, then you can only send eGifts and On Demand swag to your US-based recipients. The integrations available for this tier are also limited to Salesforce and HubSpot. As such, this tier may only be suitable if you’re a small business with occasional gifting needs.

Plus

The Plus tier includes everything from Essential and more. For example, you can now send eGifts and On Demand swag to international recipients. There’s also an option for a SmartSend where you can either search for a gift using your recipient’s email or provide a short description of their interests, and an AI will curate gifts for your recipient based on such information. The meeting scheduler, event fulfillment, and campaign services are also available in this tier. Additionally, you will no longer be restricted to Salesforce and HubSpot, as you can now also choose the other integrations the platform offers.

Pro

The Pro tier is Sendoso’s plan which has all the advanced features the platform has to offer. On top of the solutions provided by the Plus plan, this tier also gives you the opportunity to have your swag items fulfilled or warehoused in both domestic and international hubs. It also has an SSO that ensures advanced security for you and your team.

Pros and Cons

Pros

✅ Track swag and monitor ROI: With Sendoso’s Send Tracker, you can easily see the status of your eGifts or physical swag—whether it’s in the process of sending or delivery. The platform’s Analytics Dashboard and Meeting Scheduler Analytics can also provide you with a look into how your eGifts helped you and your team drive more engagement.

✅ US, Europe, and Australia warehouses: Sendoso’s warehouses are located across the US, Europe, and Australia, which will enable you to ship easily within these regions.

✅ AI-supported gift curation: One of Sendoso’s advanced features is SmartSend, where an AI can scour the internet to help you curate a list of gift suggestions tailored to your recipient’s preferences. Once you’ve selected a gift, you also have the option to generate a personalized note or message to accompany it.

✅ Custom swag store: The platform allows you to build your own swag store that fits your brand and campaigns. You can easily connect it to Shopify or Magento and simplify the gifting process for your recipients.

Cons

❌ Features restricted behind paid plans: A lot of Sendoso’s advanced features are available to paying clients. For instance, you can only send items to international recipients under the Pro tier, which can cost upwards of $20,000 or more, depending on the platform’s quote.

❌ eGifts are charged per send: One of the many complaints that users have is that Sendoso charges their eGifts per send, not per redeemed. This means that if your recipient forgets to redeem their eGift, you’d need to resend it, and you will get charged again.

❌ Not APAC and India friendly: While Sendoso has warehouses in the US, Europe, and Australia, not all of their items are available for international sends, especially for India and Asia Pacific countries. This can be restrictive and expensive, especially if your giftees are outside Sendoso’s warehouse reach.

❌ Pricing is not transparent and can be expensive: Since Sendoso’s prices are only available upon direct inquiry, this may hinder you from finding out if the platform is a good fit for you through simple research. Add this to the high price point of $20,000 a year, and choosing Sendoso will make it a significant investment. The lack of transparency, combined with the high entry cost, may result in wasted time due to delays in receiving pricing information and scheduling discussions.

Sendoso is best for…

… teams focused on marketing campaigns and initiatives 👍

Sendoso excels in supporting marketing teams through personalized, automated gifting campaigns. If you’re focused on enhancing your customer engagement and driving ROI, then the platform can be a good fit for your needs. The platform’s integrations with tools like Salesforce can be especially valuable for demand generation, ABM, and marketing efforts.

… organizations that need advanced reporting and analytics 👍

If intelligent analytics is one of your priorities when choosing a swag platform, then Sendoso can be a good option. This is because the platform can offer you insights into the effectiveness of your gifting campaigns. Metrics such as response rates, pipeline generation, and ROI can empower you to measure and optimize your marketing strategies.

… US-, Europe-, and Australia-based enterprises that need physical options 👍

Since Sendoso is very US-, Europe-, and Australia-centric due to their warehouses in these locations, you will benefit most from their offerings if your recipients are within these regions. This is because nearer locations can offer you lower shipping costs, compared to deliveries in APAC or India.

Sendoso may not be a good fit for…

… businesses with strict and limited budgets 👎

Since pricing isn’t readily available on the platform’s website, you may waste time and resources if you find out that Sendoso’s prices don’t align with your budget after a consultation. Additionally, some features, such as eGift international redemption, are only accessible through paid plans, further limiting your access to key functionalities if you’re on a tight budget.

… companies that have international recipients 👎

Have international clients or remote employees in APAC or India? If so, you might want to reconsider choosing Sendoso as your swag platform partner. This is mainly because of the high shipping costs that Sendoso puts on swag and gift items delivered outside of the US, Europe, and Australia. For instance, delivery of items weighing less than 1lb can be priced at $30 up to $100, depending on the recipient’s location. These fees can quickly add up and can be quite expensive in the long run.

… leaders looking for more swag options 👎

While Sendoso offers both physical and digital options, the variety of their categories and items is limited. This can be a drawback if you wish to give your recipients or teams more options to choose from. Additionally, the limited swag selection can also make your offerings repetitive and generic.

Sendoso is a corporate gifting platform that can help you create and maintain good professional relationships. It enables you to send personalized gifts both domestically and internationally and integrates smoothly with your existing systems. However, Sendoso has its fair share of drawbacks, which include the pricing, limitations on international gifting, and some speed issues. The confusing interface can also cost your business time and resources.

Looking for better swag solutions? Explore the best Sendoso alternatives

Sendoso isn’t the only player in the corporate gifting game. If you’re looking for a swag platform that offers more cost-effective plans or lower international shipping costs, there are many alternatives you should definitely consider. Don’t let Sendoso’s constraints hold you back—check out our list of Sendoso alternatives.

Sendoso vs PerkUp, the #1 platform for cost-effective international gifting

When it comes to corporate swag solutions, both Sendoso and PerkUp offer various features that you can benefit from. But how are they different? To see which platform is better suited to your corporate gifting campaigns, we’ve prepared a detailed comparison of Sendoso vs. PerkUp. Dive into this side-by-side analysis to see why leading companies like Microsoft and Product Hunt trust PerkUp for their swag and gifting needs.